Your intruder alarm may scare off some criminals by the noise of its bell or siren. Unfortunately, it does not guarantee that this will happen. Nor can it ensure an emergency response, or arrange for someone to check and secure your premises if intruders strike. Only alarm monitoring can do this.

Police, insurers and security specialists all agree that the greatest improvement you can make to your home security is to link your alarm to an Alarm Receiving Centre (ARC) that can inform the local police if an intrusion takes place. The knowledge that the police patrol can be on the scene within minutes is obviously reassuring. A fast response is highly practical too:
  • Intruders have less time to cause loss or damage
  • Help can quickly arrive is the Personal Attack button is activated
  • By nominating friends or colleagues to act as keyholders, someone is available to make sure you property is secured
  • Alarm monitoring can be particularly important if, as often happens, break-ins have become more common in your area or the value of your property has increased.
Alarm monitoring can be particularly important if, as often happens, break-ins have become more common in your area or the value of your property has increased.

How does alarm monitoring work?

Monitored alarms are linked via the telephone network to the 24-hour Alarm Receiving Centre. If the alarm activates, it automatically sends a coded signal down the telephone line to the ARC.

Optional Personal Attack buttons (panic buttons) are also available, enabling you to summon help at a touch if an emergency occurs whilst you are on the premises.

Emergency signals reach the ARC in seconds, then:
  • A prearranged emergency contact list for your premises appears on an operator's computer screen
  • The operator can use this information to quickly notify the local police and one of your nominated keyholders
The Alarm Receiving Centre has priority links to all UK Police Control Rooms.

Can my alarm be upgraded?

Yes. Your existing alarm can quickly and easily be adapted. Our engineer can install a device called a digital communicator in your alarm's control panel. This device is programmed to call the ARC automatically if your alarm activates, or for greater resilience we can install a BT RedCare communications system which provides a fully monitored line.

Your premises must obviously have a working telephone line. BT will need to fit a connection to enable our engineer to link your alarm to the network. We will help you arrange this.

Is alarm monitoring expensive?

No. The considerable extra protection of alarm monitoring typically costs less that most people spend on their newspapers. There is an initial connection fee, and then the monthly charge.

Prices vary slightly according to the exact nature and size of your system but we will be pleased to supply a free, no obligation, quotation on request.

We suggest that new users of alarm monitoring inform their insurers, as the improved arrangements may qualify for reduced premiums, making the added security even more affordable.

Will my alarm signal get through in an emergency?

The Alarm Receiving Centre is fully compliant with the British Standard for High Security signalling. 
  • Alarm signals are fed simultaneously into two separate centres, providing the most secure form of alarm monitoring available anywhere
  • A fault in one place cannot shut down the whole system because each part of the network acts as a back-up for the other. Any part of the 'Virtual Centre' is equipped to assume the total workload of the whole and is capable of doing so quickly, efficiently and indefinitely.

Can I be sure of effective service back-up?

Yes.  Engineers are on duty around the clock, 365 days a year. Every post code is covered day and night, so even if your alarm is damaged or develops a fault, help can be on the scene fast to restore your security.


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